Discount Carpet Warehouse Ltd is a family-run carpet and flooring retailer on Meanwood Road, Leeds, with Clive and Rachel named in review after review for patient, honest advice and accommodating changing dates. Reviewers describe carpet, vinyl and LVT bought and fitted, often via recommended trade fitters such as Paul Watkinson of P.W. Flooring, who is repeatedly praised for experienced, high-quality installation. Customers consistently mention good prices, realistic recommendations rather than upselling, and several say they have returned to the shop multiple times over the years. Two reviewers describe more difficult experiences, one over a disputed return charge on carpet they felt was poor quality, and another over wall damage during fitting that was not followed up on. As a carpet and flooring retailer in Leeds, Discount Carpet Warehouse Ltd holds a 4.7-star average from 149 Google reviews.
Reviews
4.7 / 5 · 149 totalExtremely disappointing experience. The carpet quality was absolutely terrible and looked nothing like what was advertised. When I contacted customer service to return it, they were completely unwilling to take responsibility. They said they would only accept the return if I paid £50 for delivery plus a 20% cutting fee, even though the product itself was poor quality. I felt forced into accepting unfair charges just to get rid of a carpet I was unhappy with.
Great service provided throughout. They provided and fitted my carpet and LVT. They offered great support and advice throughout the process, kept in regular contact and were flexible with fitting dates. The quotes provided were always accurate and nothing was a surprise.
From choosing my bathroom flooring, ordering and fitting , a friendly, efficient service. Very happy with the result. It's refreshing to deal with a family run firm. I won't bother going anywhere else next month when I choose a new bedroom carpet. I would highly recommend.
I’ve used Discount Carpets at Meanwood a few times now and always happy with the products and service. Rachel and Clive were patient amid delays to property purchase and accommodating with the changing dates. They helped us choose the best vinyl for the job and the final look is perfect for what I wanted. Great prices and service, thanks !
I visited Discount Carpet Warehouse Ltd, in August 2024 and received an exemplary service. In my opinion, they went above and beyond to help me, when I needed flooring for a relatives room. They provided professional advice and followed through with an efficient and exemplary service. They worked to complete the fitting (which included boarding out the floor, prior to fitting the vinyl), within the timescales agreed, as they were aware of the importance of the situation. The floor looked stunning when they had finished and now months later in the winter, the room is so much warmer than previous winter months. I can’t praise them enough, they are a company, I would thoroughly recommend.
A great service from start to finish. Clive and Rachel were extremely helpful and went out of their way to help us find the right carpet and flooring. Nothing was too much trouble. They recommended Paul from P.W Flooring who came and fitted our wood floor. Paul was really professional, extremely knowledgeable and did an excellent job. We couldn’t be happier with the final results and will not hesitate to use them again in the future.
Great service from quoting to fitting on the date I wanted. Very professional and tidy. Made sure each door opened and closed with no problems. Will definitely be using again.