Flooring Superstore in Brent Cross, London, sells carpet, LVT and engineered wood flooring, with staff including Taha, Shak, James and T named repeatedly for patient, thorough advice and answering repeated questions without pressure while customers decided between options. Reviewers consistently describe friendly, knowledgeable service and confidence in their final choice. One reviewer describes a carpet fitting with several installation issues, which the store is credited with resolving proactively and empathetically once raised, leaving the customer satisfied with the finished result; this is the only quality complaint against an otherwise consistently positive record built on showroom staff advice. As a flooring retailer in London, Flooring Superstore holds a 4.8-star average from 349 Google reviews.
Reviews
4.8 / 5 · 349 totalShak was brilliant in helping us pick flooring and answering the multiple questions we had. Would return again to purchase if needed
: I had a great experience. Everything went really well. The staff were very helpful and guided me through everything. They helped me choose the right flooring. I’m very happy with their service. Thank you!
Great help from Shak in store today – super helpful in answering all my many, many questions and really knowledgeable. Excellent customer service.
Shak was extremely helpful and thoroughly explained the different types of flooring which helped me to make an informed decision. Very friendly and kind. Will definitely be back to get more flooring and will recommend to family and friends!
Great customer service from Taha! He was really friendly, helpful, and made the experience enjoyable. We had a lovely conversation, and his excellent customer service really stood out. Highly recommended!
Fantastic, would recommend to anyone. Shaq was so helpful and with an in depth knowledge of my flooring requirements ensuring I didn’t miss out on accessories or anything… 10 stars!!!!!
Purchased flooring both LVT and carpet from here. Not yet received but service has been excellent from start to finish. We changed our minds so many times but T was helpful and so patient. Excellent service from him.