Flooring Superstore

The staff at Blaydon are exceptional. They guided me through the process of ordering over the telephone, they kept in touch throughout the waiting period and were there for advice regarding the best underlay to use. I have no hesitation in recommending them because it is the best customer service I have experienced in many years. Well done! (We are pleased by the prices and quality too!) Many thanks to Sindy, Jill and the young man who rang me.

Their sales people are all over you, it's a shame the same can't be said of their customer service team who don't return calls, and when you finally get to communicate with them they simply deny any responsibility for the lack of service and poor quality goods they supply. We were mis-sold a product and their sales staff lied about it's performance. It was poorly fitted, by their fitter who also admitted there were manufacturing faults with the product. This was subsequently denied by the store. This has left us nearly £2000 out of pocket with a floor looking like a 2 year old fitted it. Despite our guarantee - they will accept no liability whatsoever. Utterly appalling experience, DO NOT BUY FROM THIS STORE.

We have had an amazing experience at Flooring Superstore, Blaydon. We were quoted a great price due to discounts in store and the customer service in store was amazing, there was no pressure at all, she was very knowledgeable and always available for any questions or queries. Would definitely recommend.

Cindy is absolutely brilliant and was so good at helping us choose our flooring. She’s knowledgeable and patient and showed us many options which really helped us make the right decision. Highly recommended. Thank you!

We had an absolutely fantastic experience with Lara. Warm, professional and very helpful - particularly re advising available options and worked with us to select the perfect product for our project

This is the second time I have used flooring superstore. They have a vast array of choice at very reasonable prices. Both times I have been looked after by the lovely Lara who is a joy and very competant at her job from the ordering of the flooring to arranging the fitting to the final follow up to see if everything went well. Absolutely brilliant

We had a fantastic experience with Flooring Superstore, and we especially want to mention Lara, who was incredibly helpful from start to finish. She was knowledgeable, patient, and genuinely took the time to understand what we were looking for. Nothing felt like too much trouble, and she made the whole initial process smooth and stress-free. The customer service was excellent, communication was clear, and we felt fully supported in initiating the decision making process with help to make the right choice for us. It’s rare to come across someone so attentive and professional. Thank you, Lara at Flooring Superstore — We wouldn’t hesitate to recommend you to anyone looking for quality flooring and outstanding service. Thank you for your time, care and attention. Chris and Caroline.