Floor Giants Southampton

Customer service provided was very good, also very knowledgeable on products provided, would highly recommend.

Huge thanks to Mark who helped us find a flooring based on what we told him and our budget and we ended up spending a lot less money than we anticipated. Mark had amazing knowledge and was really helpful! Would highly recommend

The worst customer service I’ve ever experienced. Visited the shop late February to discuss flooring in our shared flats hallways. We have still not been able to get this booked in. Manager doesn’t answer the phone or emails. Says he’ll call back and doesn’t. Very frustrating and really disappointing.

DO NOT SHOP HERE!!! Our experience with Floor Giants Hedge end has been extremely disappointing from start to finish. We purchased flooring a couple of months before Christmas and what should have been a straightforward process turned into months of delays and disruption. Floor Giants subcontract their fitting, and we had three separate fitting companies cancel on us, repeatedly pushing back the installation by weeks if not months at a time. Eventually one of their own colleagues was assigned to complete the job after us contacting the store and saying how unacceptable this was. He completed two days of work, then cancelled the third day, leaving our flooring half finished and our home completely upside down. We were given no communication about when he would return, leaving us completely in the dark. When we contacted the store to find out what was going on, they weren’t even aware the fitter had cancelled and had to contact him themselves. Finally we were told when he would return and the job be complete. To make matters worse, the original flooring calculation provided by the store was wrong, despite them using the actual floor plans of our house. Because of their miscalculation, we had to return and purchase additional flooring to complete the job. Given that the mistake was theirs, combined with the months of delays, cancellations, poor communication and disruption to our home, we asked for the additional flooring to be provided free of charge. Unfortunately, this request was denied. We contacted Custer service several times but heard nothing back until several chasers and the store manager contacting their director for the reply to be:’ While there were some complications relating to the availability and circumstances of independent fitters during the initial scheduling of your installation, we wish to reiterate that we as a company have acted in good faith throughout.‘ (which is laughable) and ‘ As a company, we do not offer compensation for inconvenience, delays, or scheduling issues associated with subcontractor fitting arrangements.’ The floor is now finally finished, but the overall experience was incredibly frustrating and stressful, and the level of service and organisation we experienced throughout the process was far below what we expected. Based on our experience, we would not recommend Floor Giants Southampton.

Dealing with Mark and the other chap at Floor Giants has made the stressful renovation project so much easier. No matter how many times I called in I was always welcomed with patience, smile and a great advice. Thank you so much for all your help.

I had an amazing experience with Floor giants from start to finish. All of the staff were so friendly, helpful, and professional, and I especially want to mention Gaz, who was the main person dealing with me – he was absolutely brilliant throughout. We did have an issue with the courier, but it was handled really well and the team were incredibly accommodating, which made a potentially stressful situation so much easier. The flooring itself is absolutely lovely and has completely transformed the space. Overall, the service, communication, and quality were excellent. I honestly couldn’t recommend them highly enough and would happily recommend them to anyone.

Purchased flooring and booked fitting at the end of October. Fitting booked for Monday December 1st, after hearing absolutely nothing from floor giants I rang them on November 30th to see what time we could expect the installer, only to be told they had sacked the guy the day before due to his lack of customer service so our fit wouldn’t be happening as planned. Gave Floor giants the benefit of the doubt and they said they had rescheduled for Monday 8th December, low and behold 9.30 on 8th and no fitter, no phone call - nothing I had to phone them once again to be told his van had broken down 🤔 and to expect him on Wednesday, Wednesday arrived but unfortunately Chris from Flawless Flooring & Carpentry failed to. Absolutely awful service, save your money and go elsewhere!