United Carpets and Beds Nottingham Lady Bay

So buyer beware with carpets. Shop staff were helpful with the selling but United use independent carpet fitters who provide the most basic service possible, leave a mess and demand cash payment. So firstly read the small print, the fitters will not remove the old carpet or underlay nor will they remove anything from site. They expect the customer to dispose of all off cuts of new carpet and to clean up after them (in addition to the room where carpet is being fitted they will not clean up any mess they create elsewhere, which for me was the hall, stairs and landing). They look finish the job as quickly as possible and in my experience we're extremely rude when I asked them to clean the mess they created (which they refused to do). They then threatened to take up the new carpet and underlay if I did not pay immediately there and then. Dreadful way to conduct business. I would suggest that as United can't be bothered to provide an all inclusive service that you look to use a local independent firm who care about the job they do and will rightly get repeat business (a mistake I won't make again). When I reported to United Carpets they couldn't give a flying monkeys and put the blame on the fitters!

The staff were super helpful and no hard sell. Very informative and helped me get the best deal. Would highly recommend. Thank you.

Huge thank you to Sean and your team for a seamless experience and great flooring. Wasn't pressured at all and set my budget and they helped me stick to it. Had bathroom floor and dining room laminate. Going to get back for nursery carpet next..Thanks team!

Shaun and Shane are always provide great service in the shop. The fitters Ryan and Steve always do a good job.

Visted the store at lady bay today . Where Shaun assisted us with our flooring very professional service and amazing price and very quick delivery and fitting. Would highly recommend. Great service

Shawn was really helpful with choosing the right carpet and made the whole process easy and stress-free. Great service highly recommend!

Huge thank you to Shaun for the excellent service he provided today. He made the experience very easy and was able to beat a quote I had received elsewhere. Thank you