Hamiltons

We recently purchased a Quickstep floor from Hamiltons and the experience was a good one until the floor arrived. As our builder started to lay it, he discovered cracks in the floor. We called Hamiltons straight away and were advised to take photos which we did. On seeing the photos, Andrew at Hamiltons said the ‘rep’ had said it was a manufacturing fault and they would engage with Quickstep. We had to chase Hamiltons for an update and I was told ‘Andrew is on the phone right now dealing with it’ and ‘we’re on your side, we see the issue with it.’ More photos were requested which we sent today. The photos show the floor is clearly cracked. On sending the photos, I called Hamiltons again - I was asked to speak with Jordan who started the conversation with ‘are you ok?’ as though we haven’t had an ongoing issue with a cracked floor for almost 3 weeks. Quickstep and Hamiltons are now claiming the floor is ‘rustic’ and it should have cracks. We have photos of the website at the point of sale and ‘rustic’ is not mentioned - nor are ‘cracks’. Importantly, the photos show a completely smooth floor. I should note - Jordan didn’t take the time to look at the several photos sent today before telling me I lacked ‘common sense’. Apparently, he can’t do anything because the floor has been laid. I have told Hamiltons on at least 3 occasions the builder was doing his best to cut out the faulty cracks and was keeping those off cuts to one side. He stopped when he reached about 1.5 packs in size and put the rest on the skip. At no point, did Hamiltons tell us to stop laying the floor. Bottomline, Quickstp won’t admit the floor is faulty, as such Hamiltons are gaslighting me into thinking the floor is as it should be. It cost almost £3,000. My builder recommended Hamiltons - he will spread the word about what’s happened here amongst the builder community. To anyone thinking about purchasing a floor from them, I would strongly advised against it. We understand problems can occur, a company can be measured on how well they deal with it.

A friend recommended Hamiltons and we are very glad she did! So many different options - James was great at explaining all the different types of flooring and helping us find what worked for us. Danny, who came to lay the floor, was polite and professional (and tidied thoroughly every day) - it looks amazing! Friends have already been asking about who did it and where we bought the floor

James Hamilton was great in helping us select the right floor for our new home, and the carpenter and flooring specialist, Danny, did a terrific job installing our new floors. He was punctual, efficient, tidy and friendly. Couldn't have asked for better service. And we're thrilled with how our house looks now!

Really great experience levelling and laying a beautiful oak wood floor. Danny and Mark were wonderful - obviously loved working with wood (especially beautiful wood) and worked quietly and efficiently leaving everything absolutely pristine afterwards - leaving me with a beautiful floor which has transformed my Alexander technique studio.

We have just had Parador oak loft laminate flooring laid in our dining room, which looks superb. James advice on the laminate and materials was extremely helpful, and he came out to do a survey at short notice. Danny installed the floor, he was professional, did a first class job, and left the room clean. We decided on Hamiltons as they could take responsibility for the complete job, unlike some other suppliers we considered. I wouldn’t hesitate to recommend Hamiltons.

Jaeger and the team at Hamiltons are fantastic. Great service from helping us pick the right flooring for us, to speedy delivery and after service care. I've used a few different companies in the past but Halimtons are by far the best around.

Really chuffed with my floor from Hamiltons supplied and installed looks absolutely stunning. The Parador TT6 Pearl Grey Laminate is gorgeous and flawless which has completely changed my home. Thank you Jaeger for all your help and Callum for installing the floor. Would highly recommend to anyone who's looking for any flooring.