Flooring Superstore in Leicester is repeatedly praised for its in-store team, with Michelle mentioned most often for patient, unpressured advice on wood flooring and tiles, and colleagues Lukasz and Chris also singled out for helpfulness, including with decking supplies and remnant carpet discounts. Reviewers describe a wide selection, competitive pricing and staff who take time to explain the differences between products before customers commit. One reviewer highlighted Michelle resolving a customer service issue within two hours once it was raised. Set against this, one detailed negative review describes serious delivery and communication problems after ordering, including a mixed-up date, an order lost between the Leicester store and a partner store, and repeated unanswered calls and promised callbacks that never came. As a flooring shop in Leicester, Flooring Superstore holds a 4.8-star average from 268 Google reviews.
Reviews
4.8 / 5 · 268 totalMichelle provided excellent customer service. She was brilliant gave us time to process and no pushy sales. Would recommend highly.
Michelle was absolutely fab! She really sorted me out with my wooden floor! Great service and so transparent and friendly, will def recommend!
Michelle was very helpful and answered all our questions very promptly. She was very kind and it was lovely dealing with her.
I been to flooring superstore in Leicester some time ago to view flooring options for my house and I loved what you had, I ordered some tiles from you. When I visited the store Michelle was there to help me. She genuinely helped me choose and explained to me what products are suitable for what and explained the difference, which was so helpful for me to choose from. Staff like her makes big difference in selling products for the company.
With the greatest of pleasure I'm giving a big shout out to Michelle at Flooring Superstore. This lady is an asset to this company, Michelle dealt with an issue we had with such professionalism and compassion. She didn't just hear what we said, she listened, she didn't just fob us off, she acted straight away and solved the issue within 2 hrs. everything was sorted, absolutely brilliant service 👏🏻 We recommend this company 💯 % Thanks Michelle 🌹 👍🙌🎖🙌
Arrived to the Leicester store and was assisted by Michelle. She was so helpful and informative in helping us choose the right flooring. Super happy with dealing with someone so lovely and personable, as opposed to a computer screen! Highly recommend nipping into the store, there’s a huge selection to choose from, with very competitive pricing. ⭐️⭐️⭐️⭐️⭐️
Wonderful experience at the flooring superstore in Leicester, we went in just browsing for flooring and came across the perfect choice for our space. Thank you to Michelle, who made the decision making smooth and easy with her extensive knowledge of flooring types and best recommendation for what would suit us. The measurements were calculated quickly and efficiently and we were happy to purchase right away. Great experience, knowledgeable staff and we will be returning in the future for other areas of our home. :)