Flooring Superstore

Damien was outstanding in securing a significant discount on flooring and insulation materials for us. He was extremely knowledgeable, and very friendly, and was able to explain and reassure us about the steps in the process to get everything fitted, and even gave us advice on areas that could be common pitfalls or cause additional expense. He was absolutely charming and inspired confidence. I could not recommend him more!

Popped in to see Damian in the Bristol store today after an utterly diabolical visit to the Cheltenham store, Damian reinstated our fair in DWF again, we left placing an order, well informed and excited about our purchase, great customer service by Damian who was super knowledgeable and very helpful, thank you

Fab easy ordering and 0% apr finance application, I came back to the store after having measurements over 2 months ago (holidays and children keeping me busy!) so it was good that my house measurements were still available on their system. Lovely helpful friendly staff :)

Avoid this company if you value reliability, communication, and good customer service. Our experience with Flooring Superstore has been one issue after another from start to finish. Most recently, we were due to receive our carpet delivery ahead of our carpet fitters arriving on the 28th. The day before delivery, we were told our order had been sent to the wrong depot, so it wouldn’t arrive. A delivery did turn up—but only the underlay. The carpets and the metal door bars/threshold strips were missing completely. This now puts our carpet fitting at risk, delaying us yet again from moving our furniture into our new home and costing us even more time and money. To make matters even worse, the delivery driver hit my partner’s car while leaving, causing significant damage. We now have the added stress of dealing with insurance claims on top of everything else. Unfortunately, this is just the latest problem in a long list of failures. Earlier this year, Flooring Superstore delivered our tiles months before they were supposed to. Because we purchased them on finance, we ended up paying two monthly finance instalments in April and May before we even had the products we actually needed for our build. Then, when the tiles were finally due to be delivered, Flooring Superstore informed us that they had made an error with our order—which had been placed back in January. The tiles we had carefully chosen and designed our entire house colour scheme around had never actually been ordered, meaning they were out of stock until August. Our building work was due to finish in June, so this would have delayed our builders by weeks. We had no choice but to choose completely different tiles simply because they were available sooner, and even those took another two weeks to arrive. The communication has been appalling throughout. Despite repeatedly emailing customer services and the Bristol branch, emails either go unanswered or we receive a single phone call from a withheld number with no contact details to call back. My partner and I both work full-time in healthcare, so we cannot always answer the phone immediately. I repeatedly asked for a direct number or for someone to respond by email, but these requests were ignored. I rarely leave negative reviews because I simply don’t have the time or energy, but this experience has been so stressful and frustrating that I felt I had to warn others. We have spent countless hours chasing orders, correcting mistakes that were not ours, rearranging builders, dealing with delays, and now handling vehicle damage caused during a delivery. I am genuinely shocked by how poorly this company operates. The lack of organisation, communication, accountability and customer care has been beyond disappointing. I would strongly advise anyone considering Flooring Superstore to shop elsewhere. This company has caused us months of unnecessary stress, delays, financial inconvenience, and frustration. It has been, without doubt, one of the worst customer service experiences I have ever had.

Excellent customer service from Damian. Kept in touch all the way through our decision process, informing us of offers that came up after we had left the store. Would highly recommend.

Great customer service provided by Damian and the team. Excellent buying experience. Would recommend and use again for future purchases.

Great place to go to choose flooring. Really helpful sales advisor and some lovely, great value laminate flooring options in store. We haven't ordered anything yet or had anything fitted by these guys - reading some other reviews, we would lean towards buying the product from them but choosing our own fitters based on personal recommendations from friends.