Flooring Superstore

In the process of getting a property claim together and Danny has been so helpful making us quote. Will be back soon when this claim goes through for our flooring. 10* Service

Bad experience from day 1 to be honest. When we first went into store we were originally quoted £800 for our flooring with rough measurements we then went back in store with accurate measurements and got quoted over £1000 by Emma even though our measurements were not at all far off from the rough ones, the flooring we wanted was also out of stock at the time and was due in the 1st week of July. The quote of £1000 didn’t seem right to us so we walked away and we went back in the next day to speak to someone else. We spoke to Dan who quoted us £800 all in this quote seemed more reasonable and more accurate so we ordered the flooring- paid upfront with the idea that when it comes back in stock we would straight away be allocated the stock that we had paid for and was happy waiting the fee weeks for delivery. A week or so later we received our tracking email with July 11th set as the delivery day (this was a Saturday. They don’t deliver on Saturdays but we didn’t realise at the time) it got to 3pm on the Saturday and my partner rang up the store to ask what was going on to then be told they have no idea what’s going on because they don’t even deliver on Saturdays- so we waited in all day for nothing as well as booking someone to fit it the following week. The man on the phone told us he would ring back on Monday and sort it out for us but yet no one called and my partner had to ring them himself on the Tuesday to ask what was going on to then be told by Emma that the flooring had gone out of stock again. So our stock we paid for and should have been allocated had been sold and wasn’t going to be back in stock till the 1st week of August , not only were we disappointed ourselves but we had to cancel the person we booked to install the flooring so they missed out on multiple days of work with no time to find alternative work and we are without flooring for almost another month. Frustrated, I rang myself to complain- I spoke to Emma again making it clear I was making a complaint and not happy at all when she then changed her story and said it’s not out of stock but there is delay of the delivery into the store (for a whole month?? Strange. ) She did offer to allow us to change our flooring and honour the price which tells me they were trying to make up for their mistake (selling the flooring we had already paid for) but we want the flooring that we have picked and paid for. If it had been a delay in delivery to the store why did no one let us know?? And if I went back out of stock why did no one tell us that either? Why did we have to ring ourselves on our expected delivery day to find this out? Even now when looking at our tracking information it says our order has been delivered and online it says the flooring we picked can be delivered from earliest 27th August not earliest the 5th August like they said on the phone. So confused again I ring up, Dan answered and was polite at first but after speaking to his colleague he came back with a rude tone in his voice saying it’s booked for the 7th just like you asked for when I was only querying with him. Terrible service. Won’t use again and will not be recommending to anyone. Hopefully we actually receive our flooring when expected this time! 👍🏻

Fantastic customer service from both Tom and Dan! They were friendly, knowledgeable, and made the whole experience enjoyable from start to finish. Dan took the time to understand what we needed and gave us excellent advice on the best flooring for our home, making the decision so much easier. The entire process was straightforward, stress-free, and relaxed thanks to their help. I wouldn’t hesitate to recommend them to anyone looking for quality flooring and great service, and I’ll definitely be back for any future flooring needs!

Dan was so friendly, approachable, knowledgeable and made it so easy to feel confident to order our composite decking. Definitely recommend the product and Dreams Decking and definitely the great service.

Dan was absalouly fantastic, he helped me from picking my grass to ordering it for me. Super super friendly and i couldnt recomment him and the hull store more. Thank you so much one very happy customer! Louise

Excellent store with great products and staff.

A very professional service and Honest advice from Tom and Dan. No pushy sales rubbish and great fitting advice from ex time served fitters. I will definitely be going back when we do the next room. I was sold what I needed and not what they wanted to sell.