The Carpet Stop - Derby

Lovely experience with Elaine very polite helpful, reassured me that the colour i chosen was the right colour. Thank you

Excellent experience with Carpet Stop Derby from start to finish. AJ was extremely friendly, helpful and knowledgeable, making the whole process easy and stress-free. Chris did a fantastic job fitting our LVT flooring—the workmanship and attention to detail were outstanding, and the finished floor looks amazing. We are very pleased with the service, quality and overall result. I would highly recommend Carpet Stop Derby to anyone looking for new flooring.

I ordered a bed which was delivered on Saturday 20th June. The positive news, very comfortable the mattress is lovely. But I am going to advise that you need to check exactly what you are paying for. The bed I tried at the shop was a standard 4ft 6inch bed and I presumed that the bed on display and especially the amount I paid that would be the bed I received. I actually received a small double, only 4 ft. The salesman did not mention the size, nor did the other salesman who came to assist. 6 inches difference doesn't sound like a lot but after looking at other beds from well known suppliers the 4 foot small double should have been a lot cheaper than the price I paid. Before you pay, check what size bed they are actually sending and don't go by the beds they have on display, very deceptive and especially as no one mentions the size of the beds to you.

I am frustrated to write this but I have no option. I have left a positive review before for this company but after using their services again, as a multiple repeat customer, they have let me down badly. My latest purchase and installation was for stairs and landing at my home, which I am renovating. I spent days and days prior to installation, painstakingly preparing and decorating walls and woodwork. Completely sanded, primed twice, top coated twice, then left to dry for several days before carpet install. The fitters on the day showed me a small scuff to the bannister, early on in the install. They said it was because the carpet was tough to manipulate and fit. I acknowledged the minor damage and allowed them to use my decking area to lay the carpet out properly, I assume for pre-cutting. At the end of the install, one of the fitters said "right mate, we're finished". I asked them to wait while I had a look at the finished work. They had caused damage (not minor scuffs) to walls and woodwork, including multiple areas damaged by the Stanley knives during carpet cutting. The fitters attitude was terrible - " dont remember doing any of that mate, we didnt do a bad job on purpose, you need to phone the shop". I did and sent photos via WhatsApp. A visit was arranged to inspect the damage. Luckily (or so I thought) it was the same guy who had also done the pre install check measure a few days before the fitting. He was very nice, acknowledging the damage but crucially acknowledging the pre install condition which in his words, was immaculate. He said he would write a report and send it in, then a manager would call me. Note that nobody of responsibility had called me at this point, despite me requesting a manager to call me initially. The manager called a couple of days later. Right from the start of the conversation it was clear that he didn't want to accept responsibility for the damage, neither did he apologise. The whole jist of the conversation was that I had to accept that some damages may occur during installation, despite the photos I had provided and the infamous report that he should have seen from his own inspector. It was a heated conversation as I dont easily maintain a calm demeanour when made to feel that it was somehow my fault, or just part of normal work. His parting shot was that he would talk to the fitters again and call me back within a week: yep, a week. I asked why he couldn't call me back sooner which would be reasonably expected in my opinion. He just said he needed time to talk with his team. So left hanging for almost a week, he finally called back. Not much had changed. He accepted responsibility for some of the minor damage but stated that he believed some of it was pre-existing and therefore not their fault. He offered me 80 pounds compensation against a price paid of 560 quid. I rejected this on the spot as insulting and insufficient. Again, not proud of myself here as it was quite heated, but I am extremely frustrated by this point. So now I am in the process of compiling a formal report using photos and other evidence, which I will send to the shop management asking them to reconsider. If they dont, I will have no choice but to pursue whichever other legal avenues are open to me. In summary this company will take your money, provide a good service on most occasions but when something goes wrong, their customer service and accountability are shocking. My advice would be dont use them and look elsewhere because when something goes wrong, you'll be very underwhelmed and frustrated by their responses.

2nd review of this establishment and terrible customer service 1) The carpet fitters arrived, and after a lengthy, irate discussion on my driveway, after refusing to fit the carpet, and then threatening to just leave it there, after 30minites they finally fitted it 2) The carpet that was installed then had a fault in it, a line spanning to the total length of the carpet over 4.5m long Once id telephoned the shop and asking for a manager (who was not on site) so I could voice my concern, I was told to send photos I then sent photos to which I didn't not get a reply After some time I called the store asking for a manager (again "conveniently" not present) a lady replied she was just getting back to me, (but it took .e to call them) She explained a specialist could potentially fix the issue and would call back later in the day to plan a time to attend I explained my frustration and explained I had arranged somone to attend to move and assemble furniture i said room after the fitting and now this was all delayed, due to the fault on the carpet Again I was dismissed and told somone would call me back You guessed it, no one called me back and I currently have a fault in my carpet, with an empty room which by now would have been set up ready with furniture and thus is delayed This is extremely poor service on behalf of the Carpet Stop team, no apology for the fitters, no apology for the poor product, no apology for the poor service and still no resolution I look forward to a reaponse

Fantastic from start to finish. The sales man Tan was super friendly and knowledgeable, had all the time in the world to answer my questions and gave invaluable advise on the pro and cons of the designs and floorings I was interested in. Gave me a great price that couldn’t be bettered. Tans assistance would be worthy of five starts on its own but I couldn’t believe how fast the fitting guys laid the vinyl flooring. I have a long L shaped hall with 9 doorways so was anticipating and long fiddly process but they were in and out in less than an hour! I’m still in shock now. I only wish I could give more than five stars.

We recently had our living room carpet replaced with laminate flooring by Carpet Stop, and we are very pleased with the entire experience. The team was highly experienced and friendly. Mark patiently explained everything in detail and carefully calculated the materials needed. Another staff member came to take measurements and was very happy to answer all our questions, measuring everything very thoroughly. The two installers were polite and punctual, and they maintained good communication with us throughout the installation process. The manager was also excellent and offered us a very satisfactory price. Thank you to the whole team for their great service!