Flooring Superstore

5/5 Stars – Absolutely outstanding service from start to finish! I couldn’t be happier with the service provided by Carpets Direct. They recently fitted new carpets and bathroom flooring for me, and the results are incredible, it has completely transformed the space and finally made it feel like home. A special shoutout to Tom in the store, who was brilliant from day one. He was incredibly attentive, patient, and guided me to the perfect flooring choices for my home without any pressure. What really impressed me, though, was the dedication of the fitting team. Despite facing staff sickness on the day, they went above and beyond to make sure everything was finished on schedule without compromising on quality. Outstanding quality products paired with top-tier customer care. I cannot recommend Carpets Direct highly enough!

Competitively priced, quality laminate flooring. Andrei was really helpful and knowledgeable without ever trying to sell me something. There was an issue with the transport team when I tried to change the delivery date but Andrei sorted it for me and went above and beyond to make it right. Can't recommend enough

What a amazing place to see your products feel and visualise .These people are wonderful they leave you in peace untill you need them for anything and will navigate you in every direction . Andreaos he is a credit to this company and I would be making him a top class sales man for his knowledge and help and respect shown to me and my husband . He helped to pack it all as he knew about my eyesight and health issues . The quality when down is amazing . Thanks guys for reading this do not hesitate to go here can park right outside very very reasonable and good quality . All been laid very very happy

I wouldn't go here unless you are prepared for delivery dates to change and be waiting an additional month for your order. The service is shocking and doesn't come as a package. I was chasing for weeks for somebody to check the measurements as I only had the floor plans. It's alot of money and something that cannot be corrected once your carpets have been delivered (obviously). The person who came to measure was rude and walked up to my door saying what do you want? Rather than introduce themselves and say they are here to measure. The measurements then needed to be adjusted and I had to phone the store to do this. I called and they confirmed the same delivery date 👍. 3 days later I had an email (no phone call) to tell me my delivery date was a month later than planned. I had confirmed with them time and time again that it needed to be delivered by a certain date as I was heavily pregnant and also had sofas being delivered. I gave them a 2 week grace period too. To top it all off they deliver your carpets direct to you and leave them outside and then you have to wait for them to be fitted. So, unless you have somebody who is willing, stong and able to lift them into your home I wouldn't bother. Far too much hassle and stress. I recommend using local family run businesses instead of these jokes.

Had a very good experience in the flooring store today, gave me really good advice and very friendly and helpful man at the counter

Kane was extremely helpful and knowledgeable in store and provided me with the flooring I needed for kitchen :) Thank you!

Staff were very helpful and friendly and everything went with ease , helping us choose our carpet