Floor Giants Swansea

We had a warm welcome on entering the building. Very pleased with the product of flooring we chose and the staff listened to what we were looking for. Excellent service from Dai & James . Also sorted out a fitter to lay the floor for us. Thank you lads, we'll definitely recommend this company 👍

Went to the store with my son (he's doing his new bedroom out) the guys in store were brilliant, had the floor the same day , would highly recommend these guys, I've got a very happy son ,with some lovely flooring in his new bedroom thanks guys Mr wood ( aka Billy s a s)

What fantastic helpful staff, regardless of how much you are spending the service you get is second to none. All they want is customers who are happy and pleased with a purchase that meets their budget. Well done boys, I wouldn’t go anywhere else for my flooring x

Very helpful friendly staff. Excellent quality wood engineered herringbone flooring looks beautiful down. I did have to wait slightly longer for the order to come in but was worth the wait.

Went to floor giants to pick my lvt flooring, on arrival both salesman were very helpful and showed me the flooring, I then chose the flooring to purchase ! From.start to finish the salesman made it very easy for me, will 100% recommend to my family and friends

Absolutely disappointing experience with Floor Giants Swansea. The customer service is shocking and the return policy feels deliberately misleading. At no point were we clearly told about this ridiculous “10% return policy” - only that returns were allowed within 28 days. Conveniently, once they’ve got your money, communication suddenly disappears. Emails ignored, no accountability, and zero effort to resolve the issue professionally. Would never recommend this company to anyone. Save yourself the stress and go with a reputable flooring supplier that actually values customers instead of hiding behind vague policies and poor communication.

Horrible Sales service and no substantive response to a reasonable complaint (Scam) I am sharing my experience so other customers can be cautious before buying from Floor Giants / Floor Giants Swansea. I placed order "03413-002-0010" for laminate and Engineeried Wood flooring products for about £2,600. Shortly after delivery, I raised a concern on 8 March 2026 that the laminate did not click/interlock properly. I also had video evidences from my fitter showing the issue as attached. My fitter declined to install the laminate because, in his professional opinion, it was not suitable for installation. Floor Giants replied and said that if the product was found to be faulty, they would arrange an appropriate refund, but that the affected packs first needed to be inspected. Following their request, I took sample laminate packs to the Swansea store on 11 April 2026 and left them with staff. On 16 April 2026, Floor Giants said they had inspected the laminate and had not identified a fault. However, I was not given any written inspection report, photographs, video evidence, details of how many boards or packs were inspected, or any clear explanation of the inspection method. I do not think simply saying “we inspected it and found no fault” is enough when a customer has provided video evidence and a professional fitter refused to install the product. To resolve the matter reasonably, I proposed an exchange/refund arrangement for unopened packs and asked for a written calculation. I followed up several times, including on 20 April, 23 April, 29 April and 1 May 2026. Despite this, I did not receive a substantive written response resolving the issue. My main concern is not only the product problem, but the lack of proper communication and after-sales support. Once there was a dispute, I felt I was left without a clear answer, without proper evidence of the inspection, and without a fair resolution. Based on my experience, I would advise customers to be very careful, keep all correspondence in writing, take photos/videos immediately, and make sure any return, exchange or complaint is confirmed clearly before relying on it. Even I heard a similar experince from a friend, Floor Giants hide and may tell you their 10% return policy in the last minute or after transaction! Very disappointing experience that I never had before.