Direct Wood Flooring

The aftercare service was absolutely disappointing and appalling with only one staff member present, no acknowledgement making me feel overlooked and ignored. The staff seemed more focused on sales than customer service, and waiting 40 minutes to collect an order is unacceptable. I strongly advise avoiding this establishment whatever it takes

Unfortunately didn't have the shade we were looking for but the man serving was very helpfull and informative didn't catch his name but he was from Durham. Very informative and very helpful!

Sean from the Erdington branch was absolutley amazing. He was very professional and understood our needs. Sean went above and beyond to assist us with our order. We would highly recommend Direct Wood Flooring.

Happy with service and great selection of products. Idris was super helpful and friendly without being pushy, we bought laminate and carpet.

Fantastic service instore today we went in to have a look at some engineered wood flooring and Sean was very knowledgeable showed us samples instore and explained the extra 15% of was finishing today and the offer of buy now pay later interest free. We went ahead and ordered can't wait for our new flooring to arrive, thank you Sean 5 star service.

Visited the Erdington Store in Birmingham. There’s a really good choice of floors, and displayed in an easy way. They have large sized samples so you can get a good idea of the flooring. We were very well looked after by Sean. He gave a quick quote on the spot and ordered samples for us which arrived a couple of days later. Sean followed up by email a few days later which I was particularly impressed with because the current offer they had in was due to shortly end. Over a few emails we finalised our requirements and placed the order. We are in the middle of a refurb at home and the flooring will arrive a few weeks before we need it delivered but Sean arranged for delivery for when we need it I would highly recommend, quality is excellent, with a wide choice, competitive prices and excellent professional customer centric service. Thank you!

I have been meaning to leave this review for a while and almost forgot to post this. We purchased our flooring for the main bedroom a number of months ago and was served by Lewis in the Erdington store. For personal reasons we needed the supply and fitting of the flooring quite quickly. Lewis was so helpful in coordinating this and he gave us some helpful advice. Flooring was fitted to an exceptional standard (their contractor) and after contacting the store again the excess was collected (thank you Melissa for organising this). From start to finish the service has been exceptional which is why this is the second time we have used Direct Wood Flooring. Hassle free excellent service. We highly recommend this company.Thank you.