Value Floors in Hall Green, Birmingham is a flooring retailer where Maz is named in review after review for honest, no-hard-sell advice, with colleagues Trevor, Baldev and fitter Martin also praised. Reviewers describe carpets, laminate, LVT and engineered wood bought and fitted quickly, often within one to two weeks of ordering, with several mentioning prices well below other stores in the area for comparable quality. A handful of reviewers report less positive experiences, including one describing unprofessional treatment and torn-up measurements during an order collection, and one turned away shortly before closing time. Against a majority of reviews praising Maz's straightforward, honest service, these accounts point to some inconsistency depending on which staff member a customer deals with. As a flooring shop in Birmingham, Value Floors holds a 4.3-star average from 166 Google reviews.
Reviews
4.3 / 5 · 166 totalValue Floors have done numerous amounts of jobs for us ,great quality of materials and always a fantastic job of fitting, highly recommend
Good range of product for all budgets and helpful staff.
I visited Value Floors Birmingham recently following a strong recommendation from my builder, who is exceptionally customer-oriented. While I initially had feeling that something is off, my experience during the order collection revealed a significant lack of professionalism that I feel others should be aware of. Professionalism & Respect: Unfortunately, I found the attitude here to be unprofessional. It was particularly disappointing to encounter a staff member who held clear preconceptions about some community, despite appearing to be from the same background himself. Service Issues: I had enough confidence in my builder's recommendation to place an order. However, the behavior I encountered during collection was so poor that if the product hadn't already arrived, I would have cancelled immediately. Inflexible Policies: I was informed late that they would not accept returns for any unused remains. Furthermore, when I asked for the measurements, the staff member actually tore them up in front of me, stating it was "their work." This forced me to return to the property to retake simple measurements myself. Better Alternatives: Due to this experience, I chose not to order my carpets here. I instead went to another vendor where the customer service was excellent and far more welcoming. I hope this feedback is taken constructively. While the pricing might be competitive, the lack of professional engagement and the assumptions made about customers make it difficult to recommend this store to those who value a respectful business relationship
Maz was so helpful, he took the time to explain my options clearly, making sure I chose the right flooring for my needs. His advice was knowledgeable. I am so pleased with the service would highly recommend. My floor is lovely so pleased with the results.
Keiran was shutting up shop 10 mins before 6pm on a Saturday and rejected my business for a whole house fit out. Asked him politely if I could have a quick look, to which he refused. I explained I came from far just to see quickly what they had as travelled - few hours to get here on time.according ti google they shut at 6pm. Claimed I wasn’t going to buy and wanted to leave. Bad attitude towards genuine business. More concerned to get home then make money.
Great service from Value Floors, a lot cheaper than any other place we went to & the Quick Step flooring is really high quality. Purchased, ordered & fitted in a week. Thanks Maz
Helpful and understanding. I ordered some flooring but the flooring company messed up and it ended up being late, almost too late as my bathroom was already being worked on. I cancelled and was buying a backup when i was called to say it had just been delivered to the store. They were really nice and refunded me the cost of one of the boxes which was really appreciated.