Reviews
4.8 / 5 · 39 totalGreat service. Carpets and vinyl flooring look fantastic. Highly recommend.
Realy happy with our new carpet fitted last week.The quality and fitting is perfect and customer service by all staff involved was amazing we will definatly be returning for more carpets when needed 😀
I had my new bedroom carpet fit this morning and from start to finish, I've been really impressed with the service. The team have been really accommodating and polite. The carpet looks great. Would definitely recommend!
Brilliant from start to finish. Came and quoted when they promised. Great price, fitted quickly. Fitters were great, friendly and couldn't do enough for you.
Amazing service... first class ! Dave came and measured up for kitchen, bedroom and office. Dates agreed ... BUT in between husband called up for heart surgery and I managed to break my big toe ! NO WAY could I shift furniture around myself and was ready to cancel for a while BUT Dave's fitters turned up ...did the job ...! I didn't lift a finger !! They were quick and efficient AND cleaned up after themselves ! Service like this ....well rarely exists today ! DO NOT be afraid to use D L Carpets they will not let you down !
I had a disappointing experience with D and L carpet installation service. They installed the wrong carpet apparently due to a supplier mistake. The guys seem nice enough but being nice doesn’t resolve an issue and despite numerous messages and reassurances, the issue remains unresolved. Unfortunately, I cannot recommend their services. Edit for full context: I chose to receieve some discount on further flooring & to spend more money with them because I know mistakes happen and would cost them more to replace it which I don't want. However I have been chasing this since 16th May with week long gaps with no reply where I had to message again to chase which shouldn't be happening if the company has made a mistake. If I was a new customer it would not take over a month to source some basic vinyl. Edit2: Seeing as you are now resorting to questioning the character of one of your customers, I think it is a perfect example of what type of business this is. You fitted the wrong carpet and didn't prioritise me or even update me on any goings on and I had to chase, we both know that's bad customer service. For anyone bothering to read this just go to a chain where if there's any issue they will actually sort it out rather than blaming you for not waiting months on end for a resolution.
Great job my home 🏡 looks great everyone likes it.Thank you