The Floor Store
Reviews
Reviews are taken from publicly available sources.
First ever visit to this store and what a experience, Chris is brilliant so knowledgeable shairs his knowledge and give very good advice hence purchased lot of flooring skirting unerdlay. Then to capital all proves a fitter he would only recommend knowing the job will be done rite. Will be back for more and highly recommend.
We had our living room flooring fitted with Ted Todd Sherwood. Chris from the Floor Store was very helpful and knowledgeable about the products and fitting. He also gave us advice on cleaning the flooring, once fitted and sorted out the cleaning products for us. We are extremely happy with the service we received. We had the flooring fitted by Brian Fern, whom Chris recommended. He did an excellent job fitting the floor. He was very experienced in fitting the flooring and kept the job clean and tidy. Brian also adjusted our doors to fit the flooring. Highly recommended.
Ben was my initial contact and he was very helpful from the moment I asked for information. I took away various samples and once I arrived home, my wife selected the Luxury Vinyl that first caught my eye. Ben was not pushy and very approachable. Phil visited my home the next day and measured up. Very polite and friendly team. Visited again today and spoke with Chris the Manager and I was most impressed by the excellent service. Placed my order and looking forward to the new floor being fitted. Top class Company and highly recommended. This is. ‘THE Floor Store’ to visit. Make sure it is ‘THE FLOOR STORE’ on Fenton Road. Updated with photos after the floor was completed. Excellent job
Fantastic service in the store and after sale from the highly knowledgable owner, really pleased with the flooring which was fitted by Phil. Would highly recommend them.
Absolutely amazing service from the guys! Made to feel comfortable and at ease from the moment we walked into the shop and were approached! Loads of options but we were helped to find our perfect floor! We used the shops joiner Phil to fit for us, he is a great guy! Very knowledgeable and friendly, amazing workmanship. All around perfect experience when taking on a big decision like changing your whole downstairs of the house like we did! Thanks guys! Joe and meg
Quality products, service, pricing and most of all a store that actually that works with you. So happy to have found this gem of a store, we do not shop anywhere else now. They house a wide variety of items, (laminate, vynl, lino, tiles) the full works!
I bought my flooring from here by chance after walking past and having already ordered with another (much more expensive) company... Chris did me a quote and was almost 50 per cent cheaper than the big company I had booked and also much cheaper than other quotes I had. The laminate is such good quality and looks great now it is fitted. I can't tell you how friendly, honest and accommodating this guy is, he truly was an angel at a time of great stress for me. He was straight about what was cheaper and just as efficient as more expensive flooring and add ons and organised fitting also so quickly. 5 stars for Chris an amazing genuine guy with great quality products and fitting services. I will be using his company again and would recommend him to anyone needing quality affordable flooring without stress and fancy sales pitches!
Carpet fitters & shops in Stoke-on-Trent compared
Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Stoke-on-Trent are compared.
| Rank | Provider | Rating | Reviews | Open Sat. |
|---|---|---|---|---|
| 1 | L & M Carpets | ★ 5,0 | 102 | Yes |
| 2 | The Floor Store (this page) | ★ 4,9 | 87 | No |
| 3 | United Carpets and Beds Stoke Burslem | ★ 4,8 | 194 | Yes |
| 4 | United Carpets and Beds Stoke Fenton | ★ 4,2 | 211 | Yes |
| 5 | Euro Carpets Ltd | ★ 4,1 | 138 | Yes |



